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Picanova Inc. and its affiliates (collectively, "Picanova"), respect your concerns about privacy. This Privacy Policy describes the types of personal information we collect, how we use the information, with whom we share it, and your choices regarding our collection, use and disclosure of the information. We also describe the measures we take to protect the security of the information and how you can contact us about our privacy practices. We take the privacy of all our users and customers very seriously. The phrase "personal information" refers to information by which you or the device you are using to connect to the Internet can be identified.
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We may obtain personal information about you from various sources, including this and other websites of Picanova, [mobile applications,] when you call or email us or communicate with us through social media, or when you participate in events or other promotions. We also may obtain information about you from our parent, affiliate or subsidiary companies, business partners and other third parties.
The types of personal information we may obtain include:
In addition, when you visit our websites or use our mobile applications, we may collect certain information by automated means, such as cookies and web beacons. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon," also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Google Analytics), that collect information about visitor traffic on our websites and mobile applications. The information we may collect by automated means includes:
2. How we use Your Information
We may use the information we obtain about you to:
In addition to the data uses described above, we may use the information collected through cookies and other automated means to uniquely identify the electronic shopping basket you may create on our websites and enable you to retrieve shopping baskets you previously created. We also may use cookies to identify and authenticate visitors.
We may combine the information we collect with publicly available information and information we receive from our parent, affiliate or subsidiary companies, business partners and other third parties. We may use that combined information to enhance and personalize your shopping experience with us, to communicate with you about products, services and events that may be of interest to you, for other promotional purposes, and for other purposes described in this section.
We also may use the information we obtain about you in other ways for which we provide specific notice at the time of collection.
Customer surveys
To conduct customer surveys, we use the service of the provider Qualtrics LLC, 333 W River Park Drive, Provo, Utah 84604, USA. By using the Qualtrics service, we can communicate with our customers on questions about, for example, their order, customer service cases or our offer. The legal basis for this transfer is Art. 6 para. 1 lit. f, a GDPR. For questions regarding data protection at Qualtrics, please consult their privacy policy, which can be reached here: https://www.qualtrics.com/support/de/survey-platform/getting-started/data-protection-privacy/. The use of the Qualtrics service enables us to further adapt our offer to the needs and requirements of our customers.
Online Advertising
On our websites, we may collect information about your online activities to provide advertising about products and services tailored to your individual interests. You may see certain ads on this and other websites because we participate in advertising networks. Ad networks allow us to target our advertising to users through demographic, behavioral and contextual means. These networks track your online activities over time by collecting information through automated means, including through the use of cookies, web server logs, web beacons and other methods. The networks use this information to show you advertisements for Picanova and our business partners that are tailored to your individual interests. The information our ad network vendors collect includes information about your visits to websites that participate in the vendors' advertising networks, such as the pages or advertisements you have viewed, and the actions you take on the websites. This data collection and ad targeting take place both on our websites and on third-party websites that participate in the ad networks. This process also helps us track the effectiveness of our marketing efforts.
To direct our ad network vendors not to use your data to deliver targeted advertising to you, please contact us: Picanova Inc., 3443 NW 107th Street, Miami FL 33167, +1-305-507-8430, email
3. With Whom We Share Your Personal Information
We do not sell or otherwise disclose personal information about you, except as described in this Privacy Policy. We may share the personal information we collect with our parent, affiliate and subsidiary companies, business partners, [ad network vendors and their participants, ]and other third parties for the purposes described in this Privacy Policy, including to communicate with you about products and services, offers, events and promotions that we believe may be of interest to you. We also may share personal information with our service providers who perform services on our behalf. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may disclose information about you (i) if we are required to do so by law or legal process (such as a court order), (ii) in response to a request by law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We also reserve the right to transfer personal information we have about you in the event we sell, merge or transfer all or a portion of our business or assets. Following such a sale, merger or transfer, you may contact the entity to which we transferred your personal information with any inquiries concerning the processing of that information.
WhatsApp Business API
If you consent to receive recurrent updates about our product range and shop from Picanova via the messaging app “WhatsApp” we share your phone number with our service provider MessengerPeople GmbH (located in Germany). MessengerPeople GmbH uses this data solely for the purpose of sending our recurrent updates about our product range and shop to you and does not share your personal data with any third party. MessengerPeople GmbH processes your personal information in accordance with the EU General Data Protection Regulation (GDPR), and in accordance with U.S. specific data protection and privacy regulations applicable to the MessengerPeople GmbH (for more information see https://www.messengerpeople.com/privacy/).
Platform provider of the messaging app “Whatsapp” is WhatApp Inc. As a Whatsapp user you have consented to WhatApp Inc’s processing of your personal information. Neither MessengerPeople nor Picanova can influence how WhatsApp handle and process user data.
Customer Matching
For our marketing campaigns, we use conversion-based customer lists for the purpose of customer matching. In doing so, we pass certain customer data (e.g., email addresses) from our customer lists to Google for optimized customer targeting within the Google network. The data is sent to Google encrypted. Actual email addresses are not transmitted. Google neither stores the data nor uses it for other Google products, regardless of whether there is a match or not.
Google Signal
We use Google Signal. When you visit our website, Google Analytics collects, among other things, your location, search history, and demographic data (visitor data). This data can be used for personalized advertising with the help of Google Signal. If you have a Google account, the visitor data from Google Signal will be linked to your Google account and used for personalized advertising messages. The data is also used to create anonymized statistics on the user behavior of our users.
Posted Information
Picanova may reserve certain portions of its websites to permit registered users to post materials or information, including but not limited to classified ads, user resumes or other information, job listings, user demonstration reels or other sample materials, graphics, images, opinions, comments, conversations or questions ("Posted Information"). The purpose of Posted Information is to make that information available to the public. CONSEQUENTLY, POSTED INFORMATION IS NOT GOVERNED BY THIS PRIVACY POLICY BUT BY THE TERMS OF USE (AVAILABLE AT WWW.PICANOVA.COM/TERMS-OF-USE).
You may direct Picanova not to share your personal information with our business partners for those partners' own purposes; however, we must be able to share your personal information with our affiliates involved in the process of handling your orders, with credit card processing companies and our shipping partner.
If you would like us not to share personal information with any other third parties, please adjust your preferences using the online account you may establish on our websites. If you opt out, we will continue sharing your personal information as otherwise described in paragraph of this Privacy Policy, including with our affiliates and service providers, to fulfill your requests and to comply with legal requirements.
4.1 Sharing Information with Business Partners
You may direct Picanova not to share your personal information with our business partners for those partners' own purposes; however, we must be able to share your personal information with our affiliates involved in the process of handling your orders, with credit card processing companies and our shipping partner.
If you would like us not to share personal information with any other third parties, please adjust your preferences using the online account you may establish on our websites. If you opt out, we will continue sharing your personal information as otherwise described in paragraph of this Privacy Policy, including with our affiliates and service providers, to fulfill your requests and to comply with legal requirements.
4.2 Marketing Emails
If you wish to receive the newsletter offered on the website, we need you to provide a valid email address plus information allowing us to check that you are the owner of the email address provided or that the owner of the email address is in agreement with the receipt of the newsletter. No further data will be required. We use your personal data to process your order and for our own promotional purposes. You can cancel the use of your personal data for promotional purposes at any time for single instances or overall without any costs except the basic transmission costs. A written email to Picanova or the contact data provided in the imprint (fax, letter) will suffice for that purpose.
You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in the marketing emails.
Marketing Emails (without subscription)
In case you did not disagree in the order process, we will send you product information of Picanova and their affiliated companies to the provided email address. No further data will be required. We use your personal data to process your order and for our own promotional purposes.You can cancel the use of your personal data for promotional purposes at any time for single instances or overall without any costs except the basic transmission costs. A written email to Picanova or the contact data provided in the imprint (fax, letter) will suffice for that purpose.
Your personal data will only be used for our internal purposes and will not be forwarded to third party companies other than named above. Our service providers are excluded from this, because your personal data is needed to process your order (e.g. the company delivering your order and the relevant commercial bank commissioning your payment). In these cases, we assure that the use of your data is set to an absolute minimum.
4.3 Cookies
Most browsers allow you to automatically decline cookies, or to be given the choice of declining or accepting the transfer of a particular cookie, or cookies from a particular website, to your computer. You can learn more about cookies by visiting http://www.allaboutcookies.org/. You may find more information about opting out of most third-party service cookies at http://www.networkadvertising.org or other related websites. If you choose to reject all cookies, you may not be able to take full advantage of all of our websites' features or experience limited or no access or functionality of our services. In addition, disabling cookies may cancel opt-outs that rely on cookies, such as web analytics or targeted advertising opt-outs.
We also use the targeting product, Custom Audiences for Websites, and Facebook's conversion tracking tool. The collected data remains totally anonymous, both to us and any third party. This means that the data collected cannot be linked to any individual user. These data, however, remain accessible to Facebook and could be used in connection with your online behaviour. We use the collected data only to support and optimize promotional activities such as banners. If you wish to be excluded from this, you may choose to deactivate the conversion tracking and Custom Audiences for Websites tools here: Opt Out
We use the collected data only to support and optimize promotional activities such as banners. If you wish to be excluded from this, you may choose to deactivate the conversion tracking and Custom Audiences for Websites tools here: Opt Out
This website makes use of a web analysis service that includes bid management provided by intelliAd Media GmbH of Sendlinger Str. 7, 80331 Munich, Germany. For the optimization and demand-actuated design of this website, anonymous user data as well as user profiles are collected and aggregately saved with the use of pseudonyms. Cookies are stored locally through the application of intelliAd Tracking. According to §15 of the current version of the German Teleservices Act, you – as a visitor to the site – have the right to object to the present and future storage of your (anonymously collected) visitor data. You may exercise this through the intelliAd Opt-Out function.
Feedback-service Usabilla
On this website we use the service “Usabilla for websites” of the Usabilla B.V. (Rokin 16, 1012 KR Amsterdam, Netherlands, hereinafter referred to as “Usabilla”). Usabilla gathers feedback from website visitors, allowing us to analyze and improve the way our website is used, as well as patch occurring errors. If a user uses the feedback-button displayed on our website, or another available feedback-option, Cookies will be saved on the user`s computer, and the browser will establish a direct connection to the Usabilla server. Usabilla will gather information, such as the type of device or operating system used, and save these to an operational profile. Furthermore, so-called Custom Variables will be processed. Custom Variables support the optimization of the website and provide us with further background information. In the process, information pertaining to the origin of the website traffic (have you visited our website through a Google search or by entering the address), or the number of items in the shopping cart, will be analyzed. Your data will be processed exclusively in anonymous form, so that no personal references can be established.
Further data through which personal reference could be established, such as the Email address and the information given in the feedback custom-text field, will only be raised if actively and voluntarily specified. The cookie will only be saved if the user clicks on the corresponding button. The legal basis for this data processing is Art. 6 Abs. 1 S. 1 lit. f) DSGVO, because we have a justified interest in analyzing occurring errors in order to improve our website. Should you decide to specify personal data, your information will be saved for six months and subsequently deleted in compliance with data protection protocols.
You can thereafter refuse further collection by deleting and blocking Cookies from your browser. However, this only applies until you once again click on a feedback-button. You can find more information here https://usabilla.com/privacy.
4.4 Targeted Advertising To opt out of receiving marketing communications through the advertising networks of our ad network vendors, please click here , then click "Select all" on the linked website and press the "Submit" button.
4.5 Web Analytics You may opt out of the aggregation and analysis of data collected about you on our websites by Google Analytics by clicking here and installing the opt-out app provided at the linked page.
4.6 Geo-Location Information When you use a Picanova application on your mobile device, you may choose not to share your geo-location details with us by adjusting the device's location services settings. For instructions on changing the relevant settings, please contact your service provider or device manufacturer.
4.7 Your California Privacy Rights If you are a California resident, you may request that we provide to you (i) a list of the categories of personal information about you that Picanova has disclosed to third parties for the third parties' direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties' business cannot reasonably be determined from their names, examples of the products or services marketed, if known to Picanova, sufficient to give you a reasonable indication of the nature of the third parties' business. To submit your request, please email Picanova
4.8 Access and Correction You may obtain a copy of certain personal information we maintain about you. Picanova will make an effort to keep all your personal information up to date when you provide it to us. If any of your personal information changes, or you identify a mistake in our records, or if you wish to change your password, you may update your account information at any time by logging into your account. If you have forgotten your password you can contact us using the link in paragraph 9 ("Contact Us") and we will update your data and reset your password. If we deny an access request, we will notify you of the reasons for the denial.
We maintain administrative, technical and physical safeguards designed to assist us in protecting the personal information we collect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. For example, we use Secure Sockets Layer encryption to protect certain of your purchase information while in transit.
Please note that no electronic transmission of information can be entirely secure. We cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective.
To further protect yourself, you should safeguard your Picanova account user name and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our websites. Please note that we will never ask for your account user name or password via email.
If you believe that your interaction with Picanova is no longer secure (for example, if you suspect that the security of your account has been compromised), you must immediately notify us of the problem by contacting us in accordance with paragraph 9 ("Contact Us"). Note that if you choose to notify us via physical mail, this will delay the time it takes for us to respond to the problem.
We do not direct our websites to children under the age of thirteen. We require registered users of our website to be at least 18 years old. If we learn that a user is under 18 years of age, we will promptly delete any personal information that the individual has provided to us.
7. Linked Third Party Websites
Our websites may contain links to third party websites. These linked third party websites are not under our control and we are not responsible for their content or privacy practices, or any link contained in any linked website. We provide such links only as a convenience, and the inclusion of a link on any Picanova website does not imply that we endorse the linked website. If you provide any information through any linked third party website, your transaction will occur on such third party's website and the information you provide will be collected by, and controlled by the privacy practices of, that third party. We recommend that you familiarize yourself with the privacy policies and practices of any such third parties. PLEASE NOTE THAT THIS PRIVACY POLICY DOES NOT ADDRESS THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES.
We use the live chat tool offered by Olark by Habla, Inc., 245 Ramona St., Palo Alto, CA 94301. With this tool, visitors to our website chat with the picanova.com-team and receive direct answers to their questions. For further details on Olark's handling of your personal data please refer to the privacy policy of Olark.
We reserve the right to modify our Privacy Policy at any time. If our Privacy Policy changes, we will post the revised policy on our websites and change the 'Last Updated' date at the top of this page to reflect the date of the modification. Please check back periodically.
To communicate any questions or concerns to us please use the contact details found at Contact us.