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Contact us

We love hearing from you! Reach out to us in any of the ways below, and we'll get back to you as soon as we can.

Browse our FAQs to get instant answers for general questions about ordering, payment and delivery. We also want to hear any ideas for improving your Picanova experience!

Your team

1. Instant Chat

Need to talk to a customer service representative urgently? For immediate attention, send us a quick message in the chat pop-up on the lower right corner of the page.

2. Email

Drop our customer care team an email anytime at: Be sure to include your name, email address and order number (if applicable) so we can quickly get back to you.

For partnership inquiries please contact us at

More information about our API-Solutions:

3. Phone

Call us and we would be happy to assist you with your enquiry:

Our Toll-free Number: +1 (786) 504-7773
Operating Hours: 11am-4pm EST, Monday to Friday

4. Snail Mail

Mail us at:
Picanova GmbH
Hohenzollernring 25
50672 Köln

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