For the best resolution quality, upload your picture in "JPEG" file format.

Our system analyzes your uploaded picture and displays all formats which will produce a high quality print for you. If you would like a larger size than what is shown, you may need to upload a picture with a higher resolution. If you would like help with this, feel free to give us a call or drop us an email.

Upon upload of your image data, you can choose between the following options:

Stretch border: A very popular choice. We duplicate the last pixel on each side of your image and blur it around the sides to give an impressionist feel while maintaining the same color scheme.

White border: A plain white border appears on the edge and none of the photo detail will be lost to the edges of the canvas.

Black border: As with the white border option, you won't lose any of your photo around the edges so you are able to still achieve a photo on canvas even when the photo focus point is cropped close to the edge.

Mirrored border: The outer edges of the image are copied, mirrored and applied to the framing to create the mirrored edge effect.

Folded/ Scale wrap: Your image is wrapped to cover the sides of the canvas frame. If you have important details on the edge of your photo, do not select this option.

We are passionate about producing quality canvases to inspire your walls and we back this by our 100% Money-back guarantee. If you’re not happy with your canvas print, we’ll either reprint it for you, or give you your money back.
Please email us a picture of your delivered canvas print to (inquiry@picanova.com) and describe your issue. Our customer support representatives are very knowledgeable and will work with you to provide you with a product that you’re happy with.

When you choose to have your image split into more than one canvas, as offered with our 2-4 panel split option, please know that in order to split your image there will be a loss of 2-3 inches on either side where each split of your image occurs. We recommend landscapes and sceneries for this option.

The minimum resolution of your photo should be 75 DPI. The resolution of your image determines the size at which it can be printed in high quality. In order to achieve optimum results, use the minimum resolution for each canvas size provided in this link: Format Page

The system allows you to upload a file up to 60 megabytes (MB) in size. If you wish to deliver larger files, please contact our customer service team.

For stable support, we recommend our hanging sets for each size of canvas, consisting of screws, pegs and cord. Of course you can also very easily fix smaller canvases to the wall with nails. Two options for mounting:
1.Take the two metal platelets with the eyelets and fix these to the frame. Then you can hang the image on two nails on the wall.
2. Or take the string and lead this through the two eyelets and then hang the image with the string on one nail in the wall.

All of orders are ready to go the next business day! With our standard shipping option you will receive your order within 2-7 days.

You should receive an email confirmation after you've completed your order. If you did not receive this, and you have checked your spam folder, please contact our customer service team.

An invalid file format error message can occur for two reasons:
1. We can process jpg, jpeg, png and gif formats. Max. process 60 MB data size. Please check your type of file and if necessary use a picture processing program to transform it into the right type of file.
2. The filename of your photo contains special signs like points, commas, spaces, etc. Please rename your file before uploading, so that the filename is free of these signs.

You will see a demo picture on the website of how your image should print.

You can redeem your voucher code directly in the shopping basket. For this, please give your code in the field provided and click on "Redeem".

Please check whether you have entered the code correctly. If your voucher has a minimum order value or a time limit, please ensure that these are currently applicable. Information about this is available on your voucher if necessary. If all data is correct and your voucher still does not work, please contact our customer service.

Subsequent consideration of vouchers is, unfortunately, basically not possible

If you only use a partial amount of your voucher, the residual amount expires automatically.

It is not possible to combine special offers and vouchers. Only one offer or voucher may be used per order. Please note that free shipping for orders over a certain price is considered to be a special offer.

You can redeem your voucher code directly in the shopping basket. For this, please give your code in the field provided and click on "Redeem"

Please check whether you have entered the code correctly. If your voucher has a minimum order value or a time limit, please ensure that these are currently applicable. Information about this is available on your voucher if necessary. If all data is correct and your voucher still does not work, please contact our customer service.

Subsequent consideration of vouchers is, unfortunately, basically not possible.

If you only use a partial amount of your voucher, the residual amount expires automatically.

It is not possible to combine special offers and vouchers. Only one offer or voucher may be used per order. Please note that free shipping for orders over a certain price is considered to be a special offer.

Yes, in most of the deals voucher code is valid only for one item per order if not stated differently.

You can pay for the goods with PayPal or credit card. We accept VISA, MasterCard and American Express.

In this case, please contact our customer service and tell us which payment option you used: credit card or PayPal.

The 3D secure process ensures that the purchaser is in fact the credit card holder. In using 3D secure, you benefit from the liability shift for purchases carried out with Visa and MasterCard. This means that you are not exposed to the back-charge risk in the revocation of transactions due to reasons of misuse. If you are signed into the 3D secure process by means of one of the registration methods, during the payment process you are shown an entry page from your bank, into which you enter your password. The payment can only be carried out with the correct password, which is only known to you and your bank. If you are not yet signed it, you are forwarded to the secure registration site of your bank before payment.

No, payment in instalments is not possible with us.

A June 2018 ruling by the US Supreme Court (South Dakota v. Wayfair, Inc.) introduced significant changes for the American ecommerce industry with regard to the handling of state and local sales tax. Like most other ecommerce companies, we are now obliged to charge sales tax on applicable orders. Depending on the delivery address and the relevant tax regulation we add the applicable sales tax to the order.

We cannot comment on how other companies handle their tax obligations. However, if a company does not have a so-called tax nexus in a state it may be too small to be required to charge sales tax.

The rules and regulations governing the validity of reseller certificates can vary significantly between the different states. Some states are quite free in their acceptance of out-of-state reseller certificates, while others place huge restrictions on them. We are currently evaluating different solutions to introduce a new reseller certificate acceptance policy. At the moment however, we are unfortunately not able to accept reseller certificates for ecommerce orders.

Due to the June 2018 US Supreme Court ruling concerning sales tax obligations for out-of-state sellers (South Dakota v. Wayfair, Inc), the states have begun to require companies with a so-called tax nexus within their state, to charge sales tax for sales delivered in these states. Like most companies we too surpass the tax nexus requirements in every state and must therefore charge sales tax where required.

The following states usually consider charging shipping that is part of an order a taxable activity, regardless of whether sales tax is part of the price or not:

• Arkansas, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Indiana, Kansas, Kentucky, Michigan, Minnesota, Mississippi, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Vermont, Washington, West Virginia, Wyoming.

Conversely, the following states say shipping charges are not taxable if included in the price:

• Alabama, Arizona, California, Colorado, Idaho, Illinois, Iowa, Louisiana, Maine Maryland (noted exceptions), Massachusetts, Missouri, Nevada, Oklahoma, Rhode Island, Utah, Virginia, Wisconsin.

In order to enable your goods to reach you undamaged, we only use high-quality special packaging for our products. Most of our products are also wrapped in high cushion bubble wrap.

Most of our orders are sent via FedEx.

Please find our shipping costs here.

As soon as your product is ready for shipping, you should receive a shipping notification email. If you haven’t received this notification after the stated production period, it’s possible that the email has ended up in your spam folder. If you can’t find it there, please contact our Customer Service team.
You can check the status of your order and delivery at any time at order status.

Please note that once your order has been placed we are unable to make any changes to your product specifications. This is due to our automated production processes.
We may be able to make changes to the delivery information you provided (e.g. name, address, phone number). Please contact us.
Once your order has shipped we are unable to make changes to your delivery information, so we would ask you to contact the shipping provider directly. You can find the details of your order status here order status.

No, unfortunately it is not possible to send your items more quickly.

You can check the current shipping status of your order at any time at order status. Just enter the order number provided in your confirmation email, as well as the email address you used when ordering.

You can check the current shipping status of your order at any time at order status. Just enter the order number provided in your confirmation email, as well as the email address you used when ordering.

If your order is being delivered to a business/commercial address and there’s nobody around to collect it, the shipping provider will keep hold of the package and leave a message. The courier will make a second attempt at delivery the next business day. If your order is being delivered to a residential address and nobody is home, the courier will leave the package at your front door on the first delivery attempt.

Please visit order status and enter your order number to check the progress of your order. If you have any further issues, please contact our Customer Service team by email or telephone at contact us.

If your photo canvas has been damaged in transit, despite our carefully secured packaging, you should document the damage with a digital camera and contact inquiry@picanova.com within 48 hours. Please let us know as soon as possible, so that we can replace the damaged canvas in a timely fashion.