This is how you easily place an order:
- 1. Upload the picture of your choice.
- 2. Select a format, your desired frame thickness and edge design.
- 3. Choose a free digital effect with which to enhance your canvas.
- 4. Finally, enter your coupon code in the shopping cart.
FREQUENTLY ASKED QUESTIONS
How big does the photo I upload need to be?
We work with photos of all sizes but for us to print your canvas with the best results, we recommend your photo be of a minimum resolution. To look up the required resolution for each format, click: here.
If you need to edit your photo, we recommend using www.fotor.com! Please edit your photo till its print-ready before uploading it.
When will I receive my canvas?
All orders are processed within a few working days! With our standard shipping option, you can expect to receive your canvas prints within 14 days.
How much is shipping?
Shipping within the US (excluding Hawaii) costs $14.90 for the first canvas. Every additional canvas within the same order travels free. Shipping to Hawaii costs $39.90. Further shipping information is available: here.
Which payment options are available?
We accept credit cards and PayPal.
How can I check on the delivery status of my canvas?
Check on the current shipping status of your canvas at any time at: http://www.ups.com/tracking. Simply enter in the "Tracking" field the UPS tracking number you received in your shipping notification.
What should I do if my canvas has been damaged in transit?
We secure all our packages with the best care. If your photo canvas has been damaged in transit in spite of this, we ask that you kindly document the damage with a digital camera and contact firstname.lastname@example.org within a few days of receiving it. Please let us know as soon as possible so that we can replace the damaged canvas in a timely fashion.
What is your return policy?
Picanova will honor refunds or returns only if the goods are defective or non-conforming. To return an item for an exchange or a refund please call us or send us an email at: email@example.com. Please include your name, email address and order number.